Comfortable and versatile but with some flaws
We bought (6) Transformer Couches after being very impressed with the Transformer Table, Transformer Bench & Transformer Coffee Table (in Siberian Birch)
Pros:
- Comfortable
- Beautiful
- Versatile (multiple configurations)
- Washable & stain resistant covers
- Light weight compared to other couches in the market
- Seems sturdy
Cons:
- (2) of the seats which sit on top of the box frame structures were too big to fit. One of them broke (See pictures)
- I ordered (2) Dove and (4) Rust colored couches. The Rust color was way too different from what is portayed on the website. It looks more like Taupe. This threw off our interior design style and the company cannot send a replacement. They did offer $150 credit instead.
- (2) of the throw pillows were underfilled and are very flimsy. Again, the company said that they are out of stock so I will have to wait for the replacement throw pillows.
- Customer service & the warranty team are a bit frustrating. Takes too long to reply and sometimes there's no accountability for the errors they committed. For example, my order was delayed for about 4 months because I ordered the Mineral and Storm fabrics (I was told they were on backorder). I was then was told that they were not selling them anymore so I had to change my order to the Dove & Rust fabrics (which from my issue above, the Rust-colored fabric was way too off compared to the one on their website). There was one customer service representative who deserves special mention :…
