Our delivery partner will contact you with a tentative delivery date via email and SMS. You'll receive a link to confirm your address and select from 5 available time slots.

Please note: Calls may come from a 1-800 number. So be careful about screening / blocking calls, as they may be from a carrier.

Yes! Our delivery partner will call you 24-48 hours before your delivery date to confirm your appointment and provide a 3-4 hour delivery window.

You can reschedule up to 24 hours ahead without risking any fees.

Please call our delivery partner directly to update your information ASAP.

Please inform our delivery partner right away about any access restrictions. Also, please keep in mind that some communities or remote areas charge delivery fees or limit access to carriers which are beyond our control.

Deliveries always require a signature to be completed. However, a friend, family member, or a neighbor can sign in your stead.

Mark your calendar and keep your phone handy on delivery day! This simple step prevents most delivery issues.

If you're unavailable or reschedule on the day of delivery, an "attempt fee" of $150-$300 will be charged. For remote areas, additional fees may apply.

Standard service includes delivery to the room of your choice. If you chose White Glove service, assembly is included. For Alaska, Hawaii, and Puerto Rico, service is curbside only.

No problem! Just reply back to this email or call us at 1-844-988-2253.