Have questions about how and when your order arrives? You’ll find all the answers right here.

  • First Room Delivery is a convenient delivery service where your order is brought inside your home and placed in the first accessible room. Previously $79, First Room Delivery is now available free in the U.S., giving Transformer Table customers a simpler, more secure way to receive large furniture orders.

  • Our delivery partner will contact you with a tentative delivery date via email and SMS. You'll receive a link to confirm your address and select from 5 available time slots.

    Please note: Calls may come from a 1-800 number. So be careful about screening / blocking calls, as they may be from a carrier.

  • Yes! We offer FREE shipping on orders over $999. Best of all, all in-stock items ship within 1 business day.  

  • Yes! Our delivery partner will call you 24-48 hours before your delivery date to confirm your appointment and provide a 3-4 hour delivery window.

  • You can reschedule up to 24 hours ahead without risking any fees.

  • - If you request modifications beyond curbside delivery, our warranties and liability are waived by default.

    - Orders shipped via any freight company not appointed by us immediately void our product warranty, and we are not responsible for any loss or damage caused by third-party freight services.

    - Please note that shipping times are estimates and may be affected by factors beyond our control, such as extreme weather conditions, high order volumes, supply chain disruptions, or carrier delays. We appreciate your patience and will do our best to keep you informed of any unexpected changes to your delivery schedule.

    - For any additional questions regarding shipping and delivery, please contact our customer service team at support@transformertable.com. For information on returns and exchanges, please refer to our Return Policy.

  • Please call our delivery partner directly to update your information ASAP.

  • Please inform our delivery partner right away about any access restrictions. Also, please keep in mind that some communities or remote areas charge delivery fees or limit access to carriers which are beyond our control.

  • Deliveries always require a signature to be completed. However, a friend, family member, or a neighbor can sign in your stead.

  • To avoid delivery day disappointments, please measure your space to ensure your furniture will fit. Product and box dimensions are listed on each product page. Key measurements to consider:

    • Door frame dimensions
    • Tight corners
    • Hallways and stairwell space
    • Elevator dimensions

    Important: Most of our product boxes weigh over 100 lbs. We recommend having two people available to lift, carry, and assemble your furniture.

  • If you're unavailable or reschedule on the day of delivery, an "attempt fee" of $150-$300 will be charged. For remote areas, additional fees may apply.

  • 1. Curbside Delivery (Free/Standard Shipping)

    Your order will be delivered to the edge of your property, closest to the entrance (e.g., end of driveway).

    Curbside delivery does not include delivery to a garage, front yard, porch, backyard, underground parking, or inside a building lobby.

    2. Threshold Delivery ($49 Additional Fee)

    Includes delivery of items into the first room of your home.

    Not available in all locations.

    3. White-Glove Delivery ($149 Additional Fee)

    Includes delivery of items into the room of your choice, assembly, and removal of all packaging. Please ensure that the designated area is clean and completely clear where you want your items to be placed. The carrier is not responsible for removing or relocating existing furniture.

    Not available in all locations.

  • The following locations are subject to additional shipping fees ranging from $599 to $999, plus any applicable surcharges* and may be subject to longer delivery time:

    • Alaska, Hawaii
    • Native reserves
    • Mountainous regions
    • Army bases
    • Islands or locations requiring a ferry
    • Remote areas outside our standard delivery zone

    *Additional shipping fees may apply depending on the shipping location, at the shipper’s discretion.

    We are unable to ship to PO Boxes at this time.

  • - Once your order ships, you will receive an email with a tracking number.

    - When your item(s) arrive in your city, you will receive a delivery notification email. You have three business days to accept the delivery.

    - A local delivery agent will contact you with your delivery window.

    - Deliveries occur Monday to Friday, 8 AM - 5 PM.

    - If you miss your scheduled delivery, re-delivery fees will apply.

    - Upon arrival, the delivery person will use a liftgate to lower your shipment and place it curbside.

    - Curbside delivery does not include navigating stairs or elevators.

  • No problem! Just reply back to this email or call us at 1-844-988-2253.

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