Transformer Table Warranty
One-Year Limited Warranty
Your new Transformer Table (TT) products are covered by a one-year limited warranty at no additional fee or cost to you. If you experience a manufacturing defect while being covered under our warranty period, please contact us. Warranty Team reserves the right to repair at a reasonable cost and/or offer a monetary partial compensation, send you replacement parts or simply provide you free resolution. Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. It is essential that we make sure your replacement parts match the finishes and wood lot of your original products. Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish in some cases this may not be a possibility, but we will communicate this with you.
Please note that all Warranty issues are communicated by email only to provide you a better service with more accuracy.
Your Responsibility
The Transformer Table warranty extends to the original purchaser(s) of Transformer Table products who reside in Canada and the United States. Any warranty, or implied warranty, is only valid for the period of time the Transformer Table product is owned by the original purchaser of the product. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the e-commerce purchase. Please retain a copy of the receipt which was sent to the email address on record.
In order to identify and assess the warranty issue, photos of the defective product and/or parts, the order number and original proof of purchase will be required upon a warranty request.
Have An Issue With Your Product?
At any point during your one-year warranty period, you can submit a claim online to our support team.
Please give us 2-5 business days to process your inquiry and/or claim, and we will get back to you as soon as we can.
What Does The Warranty Cover?
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COVERED
- Natural degradation. This causes the table and/or bench to have visible cracks/splits in the structure (greater than 1mm), or larger than normal gaps between the panels (greater than 2mm) due to warping of the solid wood structure. (1 Year Warranty).
- Physical flaws of the metal components (ball-bearing mechanism) during the manufacturing process. Lifetime warranty.
- Movable metal components of the ball-bearing mechanism.
- Structural metal hardware including defected clips, pins or latches. (1 Year Warranty).
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NOT COVERED
- Normal wear and tear of your Transformer Table products including but not limited to the normal distressing of the color/finish of your products, as a result of long-term use and direct exposure to sunlight.
- Any stains, burns, heat marks, scratches, cuts, or liquid/moisture damage resulting from use by customer or their environment. (Touch up paint may be requested if scratches/chips on the finish of your products occur).
- Damages or warping issues due to a living environment of drastic temperature changes. Products should not be placed in temperatures below 10 degrees or outdoors.
- Any product that is sold by an unauthorized retailer and/or sold as “used” or using any other verbiage indicating that the product is not “new”.
Transport Warranty At Delivery
All Transport claims must be submitted within 24-72 hours of receipt of the goods.
In order to proceed to a Transport Warranty Claim you must provide: Proof of signature of the BOL (receiving document signed by purchaser). Proof of Damage written on the BOL by recipient.
Picture of the palette not unpacked with showing the damage of the product. Picture of the units unpacked showing the damage. Picture of the whole table/or bench extended to the full (5 panels) view.
Picture close up of the damage A Transport claim may be voided: due to lack of evidence, poor pictures quality or false claim.
Warranty Center reserves the right to refuse a claim, provide a partial financial compensation or replace only parts of the damaged unit.
COVERED:
Major visible cracks, major chips or dents to the wood, major splits of the wood.
NOT COVERED:
Minor superficial scratches, dents and marks, cosmetic degradation or staining or paint discoloration, all heat marks and all water damage, any damages past 72 hours from receipt date of your product due to storage.
Solid Wood Furniture
The appeal of solid wood furniture is that each piece is unique in terms of color, natural marks, grain patterns and workmanship. Consequently, you may notice some differences between items from the same range; any such differences are considered an integral part of this totally natural product. Due to the very nature of solid wood furniture, all ranges will feature varying degrees of distressing; this may include wood splits, filling, knots, distress marks, antiquing and more. To complement these unique qualities, some of our ranges are crafted to showcase 'distressed' or 'rustic' styling. This is very much intentional by our skilled craftsman and makes each piece unique with a 'lived in' appearance.
Room Temperature
Did you know that almost 50% of the weight of freshly sawn wood is made up of water? At Transformer Table, all timbers undergo a meticulous kiln-drying process to carefully reduce this moisture content, leaving just enough so that it can properly acclimate to the humidity in your home. That’s why it’s important for you to maintain the humidity levels wherever you place your Transformer Table products. To be safe, humidity levels should be set between 40%-55% at all times. This is also true for any hardwood furniture products that you own or that you may purchase in the future. Note: Do not place furniture directly next to heating or air conditioning vents, as this can alter the natural humidity levels and may result in drying and splitting, altering dimensions enough that panels no longer align with the console.
Living Environment – Storage
We highly recommend storing your Transformer Table panels in the same space as your Transformer Table for at least two consecutive months. This is to ensure both the wooden table and panels all adapt and acclimate in the same living environment.
Cleaning And Care
When it comes to cleaning your Transformer Table products, use only household cleaners or solvents intended for solid wood materials. Using other household cleaning products may cause harm and/or damage the finish.
Cleaning directions:
Use a clean cloth made of soft, lint-free cotton.
Moisten the cloth with just enough water to make the dust adhere to it.
Always wipe in the direction of the wood grain.
Store the wooden components of your TT products (as much as possible) in the same living environment.
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DO
- Blot up spills immediately with a soft, slightly damp cloth
- Use coasters, placemats and tablecloths to protect furniture during use
- Store the wooden components of your TT products (as much as possible) in the same living environment
- Keep humidity levels at a good level year-round (40%-55%). It is recommended to purchase a humidifier for the room if needed.
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DON'T
- Place furniture directly next to heating or air conditioning vents
- Use household cleaning products, solvents or cleaners intended for materials other than hardwood furniture, as they are liable to damage the finish
Felt Pads
Add felt pads below your Transformer Table products. They are a great solution to protect your flooring from potential scratches and gouges. They are super easy to apply and available in various sizes. We recommend purchasing a twenty-four pack of 25mm pads or the four-pack of larger 70mm pads, which you can cut down to size. You can find felt pads at any hardware store or online.
Have An Issue With Your Product?
At any point during your one-year warranty period, you can submit a claim online to our support team.
Please give us 2-5 business days to process your inquiry and/or claim, and we will get back to you as soon as we can.