TRANSFORMER TABLE WARRANTY

2 YEAR WARRANTY

Your new Transformer Table (TT) products are covered by a 2 year Limited Warranty. For 2 Years following your Transformer Table purchase, if you experience a manufacturing defect that is covered under our warranty, we will send you replacement parts of your Transformer Table products. There is no fee or deductible required for any of your TT purchases, and there is no charge for shipping. Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. It is essential that we make sure your replacement parts match with your original products (matching finish and wood lot). Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish is essential.

2 YEAR WARRANTY

Your new Transformer Table (TT) products are covered by a 2 year Limited Warranty. For 2 Years following your Transformer Table purchase, if you experience a manufacturing defect that is covered under our warranty, we will send you replacement parts of your Transformer Table products. There is no fee or deductible required for any of your TT purchases, and there is no charge for shipping. Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. It is essential that we make sure your replacement parts match with your original products (matching finish and wood lot). Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish is essential.

YOUR RESPONSIBILITY

The Transformer Table warranty covers the original purchaser of any TT product who is located in Canada and the US. Any warranty, or implied warranty, is only valid for the period of time the TT product is owned by the original purchaser of the product. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos of the defected product and/or parts, the order #, and original proof of purchase will be required upon a warranty request in order to identify and assess the warranty issue.

HAVE AN ISSUE WITH YOUR TRANSFORMER PRODUCT?

At any point during your 2 year warranty period, a claim can be submitted directly by clicking the “Make a claim” button below. You can also contact our customer service representatives directly at info@transformertable.com. Please give us a few days to process your inquiry and/or claim, and we will get back to you as soon as we can.

WHAT IS COVERED IN THE WARRANTY

  • COVERED
  • Degradation, which causes the Table and/or Bench to have visible cracks/splits in the structure (greater than 1mm), or larger than normal gaps between the panels (greater than 2mm), due to warping of the hardwood structure.

  • Physical flaws in the manufacturing process of the metal components (ball bearing mechanism).

  • Movable metal components of the ball bearing mechanism.

  • Structural metal hardware (defected clips, pins or latches).

  • NOT COVERED
  • Normal wear and tear of your Transformer Table products including but not limited to the normal distressing of colour/finish of your TT products due to long-term use and direct exposure to sunlight.

  • Any stains, burns, heat marks, scratches, cuts, or liquid/moisture damage resulting from use by customer or their environment. (Touch up paint may be requested if scratches/chips on finish occur)

  • Damages or warping issues due to an inappropriate living environment of drastic temperature changes. Products should not be placed in temperatures below 10 degrees.

  • Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

FOR WARRANTY PURPOSES OF YOUR TT PRODUCTS IMPORTANT FACTS AND CARE INSTRUCTIONS

Quality hardwood furniture is an investment that can easily last a lifetime and beyond with the right care. It's surprisingly easy to look after and a small amount of care will extend your furniture's life considerably.

Take a look at the information below for hints and tips on how to keep your furniture looking its best.

SOLID HARDWOOD FURNITURE

The appeal of solid hardwood furniture is that each piece is unique in terms of color, natural marks and grain patterns and workmanship. Consequently, you may notice some differences between items from the same range; any such differences are considered an integral part of this totally natural product. Due to the very nature of solid hardwood furniture, all ranges will feature varying degrees of distressing from piece to piece; this may include wood splits, filling, knots, distress marks, antiquing etc. As above, such features are considered integral to the 'traditional' charm of solid hardwood furniture. To complement these unique qualities, some of our ranges are crafted to have a 'distressed' or 'rustic' styling. This is very much intended by our skilled craftsman and makes each piece totally unique with a 'lived in' appearance.

LIVING ENVIRONMENT – HUMIDITY LEVELS - HEATING

Did you know that almost half the weight of freshly sawn wood is water? At Transformer Table, all timbers undergo a meticulous kiln-drying process to carefully reduce this moisture content, leaving just enough, so that it can properly acclimate to the relative humidity in your home.
It is important that you maintain the humidity level of the living environment, where your Transformer Table products will be located. Humidity levels must be at all time between 40%-55% (This is also true for any hardwood furniture products that you own or that you may purchase in the future).
Do not place furniture directly next to heating or air conditioning vents, as this may change the natural humidity levels, this may result in drying and splitting.

LIVING ENVIRONMENT – STORAGE

It is much better that the Transformer Table panels be places in the same room and/or living space for at least 2 consecutive months. This is to make sure the different hardwood components and parts of your TT products adapt in the same living environment.

All Transformer Table Panels should be stored laying down. It could be detrimental to the Hardwood structure and core to store them standing up and/or in a different room/garage.

CARE INSTRUCTIONS AND CLEANING PRODUCTS

Do not use household cleaning products, solvents or cleaners intended for materials other than hardwood furniture, as they are liable to damage the finish. Use a clean cloth made of soft, lint-free cotton. Moisten the cloth with just enough water to make the dust adhere to it. The cloth should not be so damp that it wets the wood. Always wipe in the direction of the wood grain.

  • DO
  • Blot up spills immediately with a soft, slightly damp cloth

  • Use coasters, placemats and tablecloths to protect furniture during use

  • Store your Hardwood components of your TT products (as much as possible) in the same living environment

  • Keep humidity levels at a good level year-round (40%-55%). It is recommended to purchase a humidifier for the room if needed.

  • DON'T
  • Place furniture directly next to heating or air conditioning vents

  • Use household cleaning products, solvents or cleaners intended for materials other than hardwood furniture, as they are liable to damage the finish

FELT PADS

Felt floor pads are a great way to protect your flooring from potential scratches and gouges. They're easy to apply and available in various sizes - packs of twenty four 25mm pads or the four larger 70mm pads which you can cut down to size. Available at any hardware store or even online.

HAVE AN ISSUE WITH YOUR TRANSFORMER PRODUCT?

At any point during your 2 year warranty period, a claim can be submitted directly by clicking the “Make a claim” button below. You can also contact our customer service representatives directly at info@transformertable.com. Please give us a few days to process your inquiry and/or claim, and we will get back to you as soon as we can.

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