FAQs

All of the most common queries about our products - in one place.

Ordering & Payment

  • Is it safe to submit my credit card information on your site?

    Your cyber security is our utmost priority. It is 100% safe to submit your credit card information on our website.

  • Can I place my order over the phone?

    Absolutely. To place an order over the phone, please call our customer service team within our office hours: 1-844-988-2253.

  • What types of payment do you accept?

    We accept all major credit cards (Visa, Mastercard & American Express) and Transformer Table Gift Cards. You can also finance your purchase and spread your payments out over time with Klarna.

  • Do you offer financing?

    You can spread your payments out over time with our financing partner Klarna. This payment option is available at checkout.

    For additional information, visit our Financing page.

  • Do you charge sales tax?

    Sales tax may be applied depending on the destination of your shipment.

  • When will I be charged for my order?

    When you place your order, Transformer Table will process the payment immediately upon check-out online, or over the phone.

  • How will I know my order has been placed?

    After you check-out, you will receive an order confirmation immediately via email. This confirmation will include your order number.

  • Do you have showrooms?

    Transformer Table currently has a showroom in Montreal and will be introducing new showrooms across North America in the near future.

Shipping & Delivery

  • How will my order be shipped?

    An automatically generated tracking number will be sent to you so you can track and trace your order. All products are packed securely and travel to your destination on a pallet to ensure they arrive in perfect condition.

  • How long does it take to ship my order?

    Once the order is fully processed, shipping can take approximately 5 to 10 business days, depending on the delivery location.

  • How much do you charge for shipping?

    Shipping is free on all orders over $999 within continental United States. Extra fees may apply at the moment of shipment for more remote areas.

  • How large will my package be?

    The Transformer Table is shipped in two boxes on a pallet. The first box holds the console table and the second box holds the table panels.

    Box #1 Dimensions: 40’’ X 20’’ X 32’’

    Box #2 Dimensions: 42’’ X 22.5’’ X 10.5’’

    The Transformer Bench comes pre-assembled in one box.

    Box Dimensions: 31” X 17” X 21”

  • Can I track my shipment?

    Once you place an order, you will receive a confirmation email for your shipment and an estimated delivery date. You will also receive another notification email when your order is dispatched from our warehouse.

  • How will I be notified once my order is delivered?

    When your order arrives, our delivery partners will typically contact you to set up a delivery appointment. Appointment availability may vary depending on the delivery partners in your area.

  • What happens if I miss my delivery appointment?

    In the event that you miss your delivery appointment, our delivery partner will contact you to reschedule. Please note that in some cases, delivery partners may charge a re-delivery fee.

Transformer Table Collection

  • How many panels come with a Transformer Table?

    Each Transformer Table comes with five panels, making it a 6-in-1 table.

  • What materials are used to build the Transformer Table?

    Each furniture piece in the Transformer Table Collection is constructed with the highest quality of 100% FSC-certified solid hardwood. Neither Melamine, MDF nor press wood is used during the manufacturing process.

    The heavy-duty telescopic mechanism included in both our Transformer Table & Bench is made of rust-proof aluminum. 

  • Where do I store my table panels?

    Panels should be laid down flat when stored. To make storage easier, the Transformer Coffee Table offers an integrated storage unit for your panels. This coffee table is available in our four standard hardwood finishes.

  • How much space do the panels take when stored?

    All panels interlock within each other, with storage dimensions of 20” x 38” x 10”. Separately, each panel is 20” x 38” x 2”.

    You can also purchase the Transformer Coffee Table, which offers an integrated storage unit for your table panels.

  • What is the warranty on the Transformer Table?

    Transformer Table offers its customers a one-year warranty against any structural or manufacturing defects as well as a lifetime warranty on the telescopic mechanism.

  • What are the dimensions of the table and bench when completely extended?

    Table: 30”H x 38”W x 118”L

    Bench: 17”H x 14”W x 127”L

  • Do I have to assemble the table or bench when I receive it?

    No assembly required. Our Transformer Table and Bench are delivered fully assembled and ready-to-use.

  • What does FSC stand for?

    FSC stands for the Forest Stewardship Council. The FSC is an international non-profit organization that promotes responsible management of the world's forests. They set the standards on forest products to protect the environment and its wildlife for future generations, along with certifying and labeling them as eco-friendly.

  • What does FSC-certified mean?

    This certification is through the Forest Stewardship Council. Being FSC-certified means that all Transformer Table products are manufactured with wood materials from responsibly managed forests that protect the environment and its wildlife.

  • Is the middle leg of the table adjustable?

    Yes, the support leg can be moved back and forth based on the number of people seated at the table. This middle leg also contains adjustable feet, that can lower or raise the center of the table to level it in the case that your flooring is uneven.

  • What material is the middle leg of the table made of?

    The support leg is made of 100% hardwood, with finishes to match your table.

  • Can I use my Transformer Table outdoors?

    Our 100% hardwood Transformer Table is suitable for indoor use only. Stay tuned - an outdoor version is in the works!

    For now, check out ourTransformer Outdoors sets for your outdoor space.

  • How do you select manufacturing partners?

    Before establishing a relationship with a new manufacturing partner, we conduct our due diligence to ensure their business operations are ethical and meet our non-negotiable standards of best practices and quality control. We personally visit every factory on a regular basis to ensure these standards are observed and properly maintained.

  • How do I maintain my Transformer hardwood products?

    Taking proper care of your Transformer products will prevent cracking, fading and other damage, and extend its longevity.

    Excessive humidity or dryness may cause the wood to expand or contract. Inconsistent environments may cause the wood to crack. To balance room humidity, we recommend running a humidifier during the summer and winter months. 

    Use hardwood wax polish every three months. This protects and nourishes the hardwood and creates a long-lasting protective seal. There is also wax polish available specifically blended for Australian Acacia and American Mahogany wood.

    Do not use household cleaning products, solvents, or cleaners that are not hardwood specific. This can cause damage to the finish.

    Note: Failure to maintain your hardwood furniture as instructed could result in damage and invalidation of your warranty.

  • What finishes are available for the Transformer Coffee Table?

    The Transformer Coffee Table is available in all four finishes: Australian Acacia, Siberian Birch, American Mahogany and Canadian Dark Oak.

  • Are the different finishes displayed on the website true to color?

    All product photos are professionally taken, with lighting conditions comparable to residential homes. To ensure you select the right finish, request to order samples here.

  • Can I see product reviews?

    Of course. All product reviews can be viewed here.

  • How wide are the edges of the panels?

    The edges of the panels are 2” wide.

  • How much does a Transformer Table weigh?

    Console Size: 50 kg

    Table with all 5 panels: 75 kg

  • How much does a Transformer Bench weigh?

    Console Size: 35 kg

    Table with all 5 panels: 45 kg

  • How much does a Transformer Coffee Table weigh?

    38 kg

Transformer Couch Collection

  • What is a Transformer Couch?

    The Transformer Couch is the world’s most versatile, modular, and multifunctional couch on the market. It is completely rearrangeable and configurable, with an endless number of possible layouts. Each component – seats, armrests, backrests, and frame – is removable and re-configurable. It is easy to change your style in seconds just by adding any number of seats to create the setup that fits your space. Transformer Couch offers style, comfort and versatility.

  • What is included in each modular section?

    100% Solid Hardwood Frame
    1 x Seat Cushion
    1 x Modular Backrest Frame
    1 x Backrest Cushion
    2 x Modular Armrests
    1 x Set of Washable Covers
    1 x Throw Pillow
    2 x Connectors

  • How do Transformer Couch sections connect together?

    Every modular section comes with 2 separate heavy-duty resin connectors. Position your sections side by side and insert the U-shaped connectors.

  • What is the weight & size of the Transformer Couch?

    Each modular Transformer Couch section weighs 70 lbs / 32 kg.

    Dimensions:
    38”/97cm long x 45”/114cm high x 33”/84cm deep. 

  • How much weight can each modular section withstand?

    The Transformer Couch is built to last. Each section can withstand up to 500 lbs / 226 kg of weight.

  • How strong are the armrests?

    Each armrest can support up to 200 lbs of weight.

  • Do I need tools to put my Transformer Couch together?

    Almost no assembly is required to assemble the Transformer Couch. Legs can be screwed in with any standard screwdriver.

  • What are the Transformer Couch cushions filled with?

    All Transformer Couch cushions are filled with three layers of high-density foam, which provides a supportive layer that preserves loft and prevents sagging over time.

  • How is the Transformer Couch constructed and what materials are used?

    Fabric: Upholstery fabrics of the insert are made from the highest quality fabric sourced from renewable material. 

    Frame: Made from 100% hardwood (NO MDF or Plywood). The Frame is connected with steel sinuous springs and Italian webbing, offering incredible comfort and strength. 

    Seat Cushions: All Transformer Couch seat cushions are made with triple layer high density foam, offering sublime comfort and support. 

    Back Pillows: Made from Poly-fiber material. 

    Metal Structure: All metal components are made from extruded and rolled brushed metal. All metal components are guaranteed for life. 

    Metal legs: Made from extruded and rolled brushed metal. All metal components are guaranteed for life.

  • How many people can fit on one Transformer Couch section?

    Transformer couches are made extra wide and deep, with plenty of room to sit or lie back in total comfort. Each modular Transformer Couch section can easily fit 1-2 people.

  • How do I wash my Transformer Couch Covers?

    Transformer Couch covers are machine washable in cold water. Line dry only. Do not place the covers in the dryer as they might shrink. Do not use fabric softener.

  • How do I care for my Transformer Couch?

    Your Transformer Couch can last for many years with normal care. Plus, all covers are machine washable.

  • How do I clean the liner fabric of my Transformer Couch?

    All Transformer Couch inserts/covers are machine washable and can be reused.

  • Can my Transformer Couch be used outside?

    The Transformer Couch is made for indoor use only. Shop our Transformer Outdoors collection for stylish and modular outdoor furniture.

  • How do I change my covers?

    Changing your covers is simple and quick. Unzip the insert from the cushions, frame, and pillow, and remove them.

  • Are my Covers Fire Retardant?

    Under California provision law of consumer products, all Transformer Couches are fire retardant.

  • Are my covers liquid and stain resistant?

    All Transformer Couch covers are stain and liquid resistant. You can also take your covers off and throw them in the washing machine whenever needed.

  • Will my Roomba fit underneath the couch?

    Roombas fit seamlessly underneath our couches.

  • How will my Transformer Couch be shipped to me?

    All Transformer Couch orders are shipped on a pallet, making sure all items arrive in perfect condition.

Transformer Outdoors Collection

  • What is a Transformer Outdoors set?

    The Transformer Outdoors set is the most versatile, multifunctional and configurable outdoor conversation set on the market. This one-of-a-kind outdoor patio set can adapt to any space and occasion. 

    The Transformer Outdoors set offers you the flexibility to change layouts easily and as often as you need. Every single component is removable and re-configurable. The Transformer Outdoors set will fit your outdoor living space, no matter what size you have to work with.

  • Is it modular & endlessly configurable?

    With its patented modular design, the Transformer Outdoors set provides complete flexibility for any living space. Dozens of configurations are possible with the Transformer Outdoors set – a cozy layout for your family’s daily use, a friendly setup for an outdoor BBQ, or a stylish decor for your backyard party. Every single component of the Transformer Outdoors set is removable and interchangeable. The armrests and frame can be removed and reconfigured to create the layout you desire. Turn it into a conversation set, a sectional, a sofa, a lounger, or a even a bed.

  • Does it double in size?

    Its patented interlocking system allows the Transformer Outdoors set to double in size in seconds. Its integrated seats can be hidden discreetly within each armchair. 

    Connect as many pieces together as needed to create the configuration you desire.

  • Is it space-saving?

    Its interlocking system allows each piece to be disconnected, making it completely space-saving and perfect for any outdoor area. The Transformer Outdoors set will fit practically any balcony, terrace, deck or yard.

  • What about storage?

    Thanks to its space saving capacity, the Transformer Outdoors set can be stored in most cabanas, garages, or storage lockers.

    All of the Transformer Outdoors set frames and seats are stackable and easily stored for the off-season. 

    All of the cushions can also be stored within the patio set itself, underneath each seat.

  • What about the covers?

    All Transformer Outdoors set covers are machine washable – no need to worry about stains, spills or dirt. Simply remove your covers and throw them in the washing machine.

    Covers are exposed to the elements and regular handling, making them the most easily damaged part of any outdoor set. Should that occur, simply purchase a new set of covers for a fraction of the price, instead of replacing the entire set.

  • What is included in each Transformer Outdoors set box?

    4 x Seats

    4 x Armrests 

    1 x Ottoman/Coffee Table 

    4 x Seating Cushions 

    4 x Back Pillows 

    1 x Ottoman Cushion

  • What is the size of the Transformer Outdoors set box?

    Box size: 

    Length: 63” 
    Width: 34” 
    Height: 29”

  • Do I have to assemble my Transformer Outdoors set?

    The Transformer Outdoors set comes completely pre-assembled. Simply configure it in whatever layout you desire.

  • How many people can fit on the Transformer Outdoors set?

    You can seat 5 people on the Single Transformer Outdoors set.

  • Do I have to buy covers for my Transformer Patio Set?

    The Transformer Outdoors set comes with a set of covers of your choice. Different covers are available if you decide to change your style.

Transformer Table

#transformtogether