Shipping & Returns
HOW WILL MY PRODUCT BE DELIVERED?
Our local delivery agent of your area will contact and advise you of the delivery time frame of your furniture. Every delivery will take place in a time frame window, this is not a FIXED appointment time. Our delivery companies offer delivery during open business hours (between 8am to 5pm – Monday to Friday).
- Delivery will be a curbside service. We do not offer in-house or room of choice delivery services.
- Delivery will take place from Monday to Friday during regular business hours.
- NO weekend or Holiday deliveries.
- From the point it reaches the destination city, customers have 3 open business days to accept and ship their delivery at their residence. If the products are warehoused for more than 72 hours (3 days), customers will be billed for the remainder daily warehousing fee ($50/day per pallet).
- Re-delivery fees are applicable to the client if they are a no show at the time of the delivery.
- Our FREE standard shipping is a threshold service, which mean: It will be delivered to the front door of your apartment building or house. No stairs, no garage, no front yard or backyards.
- We are unable to navigate stairs with our standard delivery service. If the front door of your apartment building is only accessible via stairs, we will find an alternative solution and/or deliver to your garage.
- Our carriers are not responsible for any damages to the property or your order, if you ask them to deliver inside the house or on the stairs, fees will be paid directly to the carrier and all damages (if any) are voided at this service.
- For shipments going to Alaska, Hawaii and Canadian Territories, international shipping charges will be required. Other shipping charges may apply depending on the shipping location.
REFUND POLICY OR CANCELLATION
Any order can be cancelled within 5 business day by email and only if no tracking number was provided, at no fee* a full refund will be returned to the original payment method.
If a tracking number was provided, no refunds can be granted, *even if it has been 1 day since your order was placed.
If you requested a refund after 5 business days you are automatically subject to the charges above, with no exceptions.
9% order fee* (that includes the fee from the website order processing, order entry and all clerical fees).
For any orders or pledges, on Kickstarter or Indiegogo, no refunds will be processed.
REFUND POLICY after receiving your product and returning to Transformer Table.
If you are not happy with your purchase you can return your product only in the original package and unused. You are responsible for the shipping fees back to Transformer Table at your expense. Shipping charges are included in the price at the time of purchase and are non-refundable, therefore the fees for return shipping* will be subtracted from the paid amount. *Shipping charge: $300 flat fee.
Once the product is received you will be deducted the following:
- Shipping cost from Transformer Table to you* (since we pay for this service and it is included in the purchase price).
- 10% restocking fee will be applied on the total amount of your order.
After these deductions you will receive the refund.
Your use of the Transformer Table websites (www.transformertable.com / www.transformertable.ca), is governed by the terms and conditions (“Terms”) appearing herein below, as updated from time to time. The current version of these Terms is indicated herein-above. These Terms constitute a legally binding agreement between you and Transformer Table Inc.
When visiting transformertable.com/ca, or when you send us emails, you are communicating with us electronically. By using transformertable.com/ca, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on this site. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
All content included in or made available through transformertable.com/ca, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Transformer Table. This material is protected by United States, Canadian and international copyright laws. All of the content included in or made available through transformertable.com is the exclusive property of Transformer Table and protected by U.S, Canadian and international copyright laws.
"transformertable.com", “Transformer Table”, “Transformertable.ca” and related icons and logos are registered trademarks or trademarks or service marks of Transformer Table and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
OTHER INTELLECTUAL PROPERTY
Transformer Table is the sole owner or lawful licensee of all the rights and interests of the website Transformertable.com/ca. Transformer Table has intellectual property rights protected under worldwide patent, copyright and other laws. You agree not to infringe any or all of the title, ownership and intellectual property rights of Transformer Table. You hereby indemnify Transformer Table to the extent of any breach of intellectual property rights by or through your use of Transformer Table. All rights not otherwise claimed under the Terms or by Transformer Table are hereby reserved.
Transformer Table has carefully compiled the contents of this website in accordance with their current state of knowledge. Access to and use of this website, as well as web sites related or connected to this by links, are at the user's own risk and responsibility. Damage and warranty claims arising from missing or incorrect data are excluded. Transformer Table bears no responsibility or liability for damages of any kind, also for indirect or consequential damages resulting from access to or use of this website or websites related or connected to this by links.
Transformer Table endeavors to be as accurate as possible, however mistakes happen. Transformer Table does not warrant that product descriptions or other content on Transformer Table is accurate, complete, reliable, current, or error-free. If a product offered by Transformer Table is not as described, your sole remedy is to return the product in its unused condition, according to the Returns Policy.
Delivery timeframes communicated by Transformer Table are estimates and dependent on many factors beyond its control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall Transformer Table be liable for deliveries going beyond the estimated timeframe.
Transformer Table shall in no event be held responsible for delays and/or non-provision of the Services or Products, or unavailability of the Website for any reason whatsoever including but not limited to events beyond the reasonable such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews, comments, photos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Transformer Table reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Transformer Table a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Transformer Table and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You hereby agree to indemnify and save Transformer Table, our affiliates, officers and employees harmless from any and all losses, claims, liabilities (including legal costs on a full indemnity basis), which may arise from such use of Transformer Table or Services (including but not limited to the display of your information on transformertable.com/ca) or from your breach of any of the Terms. You hereby further agree to indemnify and save Transformer Table, our affiliates, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that Transformer Table is not responsible and shall have no liability to you for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. Transformer Table reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Transformer Table in asserting any available defences.
Transformer Table offers a lifetime warranty on the ball-bearing mechanism installed in their tables and benches.
Transformer Table also offers a one-year limited warranty on all manufacturing defects incurred from the purchase of their products. In no way shall Transformer Table be liable for any damages after the delivery, including normal wear and tear.