Shipping & Returns

ENJOY FREE SHIPPING

TO CANADA & THE U.S.A

flat rate

international shipping!

We take delivery as seriously as we take design. We’ve organized our shipping to be affordable, fast, and communicative. Below, we’ve outlined our shipping options, and what to expect once you have placed your order.

HOW LONG WILL IT TAKE TO ARRIVE? 

This depends on where you live. Our product pages note the estimated time for dispatch from our warehouses. If an item is in stock, it will be shipped within 2 and 5 days. When you place your order you will receive a confirmation email that gives you an estimated delivery time window for your order. The estimated transit time for delivery is 5-8 days. If you live in a remote location, please allow an additional 7 days for delivery.

HOW IS IT GOING TO BE DELIVERED?

Our local delivery agent will contact you and schedule a date and time of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments.

  • Delivery will be made either by Delivery Truck or Courier (FedEx or UPS).
  • Delivery will be made Monday to Friday during regular business hours.
  • Our Standard Shipping is to the front door of your building.
  • If you live in a house, this will be the front door of your house. For an apartment, this will be the front door of your apartment complex.
  • We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

SHIPPING ADDRESS CHANGES

If you wish to change the delivery address, please contact our Customer Service Team before the item is dispatched to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you than there will be a re-routing Fee.

ORDER CANCELLATION

You may cancel your order anytime before it leaves our warehouse for a full refund. If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges. Refunds will be processed after items are received and inspected. Shipping charges are non refundable, so the cost of return shipping will be subtracted from the refund. If an item arrives damaged we have the right to repair or replace. Please inquire for further details on specific items.

ORDER TRACKING

After you place your order, you will be emailed an order receipt. There will be a link in the email through which you will be able to track your order.

ORDER RECEIVING

Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

RETURN QUALIFICATIONS

Products must be placed back in original packaging and not be used to guarantee a 100% refund. In the rare case of unusual customization (special orders), we may not be able to guarantee a full refund.

ORDER DAMAGES

We double check every item before we send it out, as well we package everything very carefully with extra padding. However if your item is damaged in shipping or defective upon arrival we will either have it repaired if its minor or arrange to have it returned and we will send out a replacement as soon as possible at no cost to you. If your item arrives damaged it needs to be reported immediately, do not hesitate to email or call us. Do not discard the packaging as we may need it to make an exchange. Photos may be requested to help to assess the issues.

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